Appraisal Coordinator (remote)
Flagstar Bank FSB

Job Info

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Job Summary
The Appraisal Panel Desk Support Specialist is responsible for the daily work flow of traditional and non-traditional appraisal products. The support specialist will have two main areas of focus, with cross functional training on all areas of the appraisal desk support team.

1.Panel Management: Responsible for reviewing and approving appraisers for the panel by following Flagstar's vendor selection process. Utilizing the internal system, will complete a full due diligence on the appraisers selected for Flagstar's Appraiser Panel. Will maintain up to date on changes in the industry and the process to ensure our panel is compliant and of the best quality.

2.Order Management: Responsible for aggressive management of the order assignment and follow up with appraisals ordered through Flagstar's selected appraisal panel. Assign incoming orders in a timely manner, with strong emphasis to maintain cost and service level expectations. Will be responsible for fee management of the individuals on the approved appraisal panel.

Both areas of focus will provide support to the Appraisal Panel Manager on day to day operations and special projects as assigned, and also interact with the entire Appraisal Panel Management Team.

Job Responsibilities:

• Review and approve appraisers for the panel through Flagstar' vendor selection process in addition to utilizing the internal system for the review and approval process. Maintain the appraiser panel and ensure that a continuous level of quality service is provided to Flagstar's clients.
• Manage the order assignment and fees associated with approved appraisers. Aggressively manage order assignment and follow up with appraisals ordered until a quality product has been delivered. Add appraisers to the panel as needed, as service levels or volume levels demand. Ensure that Service Level Agreements (SLA) have been met and interact with operations in the event the SLA will not be met.
• Acting as the liaison for the Appraiser Management Panel team, investigate customer and service provider questions, concerns and issues (both escalated and non-escalated) that are received through in-bound and out-bound calls and departmental inbox. Follow up on a resolution and make operational recommendations when needed.
• Support Appraiser Panel Manager with administrative projects and tasks and to maintain a successful and efficient operation.
• Acknowledgement and understanding of Appraiser Independence Requirements.
• This position requires high attention to detail and the ability to work in a fast paced environment; while maintaining excellent customer service and organizational skills.
• Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.

Job Requirements:

• HS Diploma
• Preferred experience in appraisal management, appraisal review in a high volume production experience
• Minimum of 3 to 5 years administrative/coordinator experience in a business environment
• Strong verbal and written communication skills
• Preferred knowledge of mortgage terms and processes
• Preferred knowledge of valuation process
• Analytical, with an ability to identify and resolve problems
• Well organized, paying close attention to detail
• Ability to manage multiple priorities in a timely manner
• Ability to meet the needs of internal and external customers by delivering high quality service
• Rapidly adapts to changing information, conditions and/or unexpected obstacles
• Strong interpersonal skills

This job has expired.