Application Coordinator
Mass General Brigham

Job Info

About Us:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Summary/ Overview:

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

Position Summary:

• Cadence fundamental experience requirements

o Questions

o Rules

o Subgroups

o Visit Type masterfile add/remove settings

o Blocks

o Tags

o SmartTexts

o Session Definitions/Limits

o Pools

o Centers

o Modifiers

o Reporting workbench report/slicer dicer

o Referral Workqueue build/maintenance

o Appointment Request Workqueue build/maintenance

o Printing/Mapping add/remove settings

o Provider Masterfile

o Department Build/Facility Structure

• Cadence Production Support- General

o Strong understanding of Primary and Specilaty clinic workflows

o End user general support - Cadence

o ServiceNow ticket management or similar system

o Cadence Enhancements/Projects as assigned

Principal Duties and Responsibilities:

• Act as part of a team of software application and workflow experts to provide design & build expertise to analyze organization's current business practices and translate them into configurations and workflows, for successful product implementation

• Participates in discussions to inform decisions using application knowledge and analysis in a timely fashion

• Documents business requirements and translates those requirements into functional specifications and/or system build/configuration for the software application

• Develops and executes test plans and performs other software quality assurance tasks

• Provides ongoing support of the software applications by identifying and resolving issues, and escalating as needed for timely resolution

• Provides high quality, customer-focused services

• Runs reports and performs other tasks associated with the ongoing operation of the software environment

• Participates in regular team meetings to discuss team activities, issues and updates.

• Participates as needed with review of the training curriculum and end user documentation for the applications user community

• Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

• Other duties as assigned

Qualifications
• Bachelor's Degree required

• 3-5 years of healthcare information technology experience

• A combination of education and experience may be substituted for requirements

• Must obtain Certification as outlined by program requirements (HR working on wording)

Skills/Abilities/Competencies:

• Experience in the development, support or operation of software applications, preferably in a healthcare setting

• Ability to document workflows and business processes

• Strong interpersonal skills to effectively communicate with both technical and non-technical staff

• Strong analytic and problem-solving skills

• Ability to learn quickly

• Knowledge of Microsoft Office 365 and other popular office productivity solutions

Supervisory Responsibilities:

• No direct reports; may indirectly provide leadership and guidance to less seasoned and new staff

Fiscal Responsibility:

• No direct budgetary responsibility

• Demonstrates fiscal responsibility by effectively using Mass General Brigham resources

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This position requires occasional local travel to MGB sites, vendors, and/or conferences

• On-call coverage expected as business needs dictate

• Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.

• Normal office working conditions. The noise level in the work environment is quiet to moderate.

• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.

• Specific vision abilities required by this job include close vision, distance vision and depth perception.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.