API Product Manager - Remote
CSAA Insurance Group, a AAA Insurer

Job Info

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We are actively hiring for an API Product Manager. Join us and support CSAA Insurance Group, a AAA Insurer, in achieving our goals.

We are looking for motivated, innovative individuals, who think big and move fast with a passion for service excellence.

Our Core Beliefs are the foundation of our culture. At CSAA Insurance Group, a AAA Insurer, we believe in Unwavering Integrity, Personal and Mutual Accountability, The Power of Inclusion, A Passion for Service Excellence, Thinking Big and Moving Fast, and Investing in Ourselves. Join us as an API Product Manager and put these beliefs in to play every single day!

As an API Product Manager at CSAA, you will play a key role in delivering APIs for external and internal partners to consume enabling mission-critical applications including sales, service and claims across digital and agency channels.

You will be responsible for articulating the Product or Feature vision into work packages with clarity and measurable definitions of done. You will need to use your technical expertise and deep experience in delivering features using Agile methodologies, specifically Scrum, as a Product Owner for this position. To be successful you will have to balance priorities, collaborate with customers (internal and external) at all business levels, creation and maintaining the product roadmap, delivering within an agile delivery framework, and managing key performance indicators.

This position requires you to be a self-starter with the ability to take ownership, work with tight timelines, document decisions, and handle various tasks simultaneously while continuing to develop a positive work culture.

Essential responsibilities

• Specifying and overseeing the research needed to determine the needs and desires of customers (Internal and external)

• Assessment of new feature requests to existing product lines to create and maintain a healthy backlog of prioritized stories for scrum team refinement and execution

• Taking the product vision and strategy and develop as well as maintain a roadmap for our APIs and first-party / third-party technology integrations

• Ownership of the Product Increment Roadmap and Communication to Product Managers

• Writing User Stories in story format for clear understanding of the feature and clear definition of done

• Developing API Contracts for review with delivery teams

• Collaboration with Scrum Team for effort sizing based on the story points and team capacity/velocity metrics

• Working with and influencing cross-functional product teams to articulate and plan customer needs and product increment dependencies in big room planning events to take vision into actionable team work effort

Preferred:

Working knowledge of industry practices and CSAA IG policies and the ability to develop a clear understanding of the company's key functional processes and resources

What would make us excited about you

• Strong understanding of the API management and Integration domain

• Demonstrated ability to identify which problems to solve through a logical/systematic approach and determine when to scale a solution

• Demonstrates curiosity and empathy, and asks probing questions that help uncover customer needs.

• In-depth experience with delivering REST APIs in a microservices' ecosystem

• Experience working with a geographically dispersed workforce

• Proven track record partnering with internal partners to define strategies and roadmaps, dependencies, and releases

• Experience facilitating productive sprint planning and backlog grooming sessions with the delivery team

• Experience defining and running Key Performance Indicators for the product area of responsibility

• Experience using Atlassian JIRA or equivalent to manage backlogs and document features

• Experience in creating a positive culture where people are treated with kindness, respect, and appreciation

• Excellent written documentation and executive presentation abilities

Why join us

• Make a difference. We don't just go to work. We're a team of employees committed to AAA members, our communities and each other.

• Lifestyle. We drive strategy through innovation. We do honorable work, and we live our core beliefs.

• Recognition. We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!

Read more about what we offer and what it is like to be a part of our dynamic team at: Benefits (aaa.com)

Let's work together

Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.

Headquartered in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. Our differences, visible and invisible, make every individual at CSAA Insurance Group unique and valuable. We strive to foster a culture where all employees feel a sense of belonging and can leverage their differences to thrive. We believe in embracing our unique identities, experiences, and points of view to advance our company and reflect our communities and members.

If reasonable accommodation is needed to participate in the job application or interview process please contact TalentAcquisition@csaa.com.

CSAA Insurance Group is an equal opportunity employer.

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