Analytics Manager, Delivery Experience Analytics
Gamestop, Inc.

Job Info



  • Deliver key metrics, reports, dashboards, and ad-hoc analyses with interpretation, contributing to the development of hypotheses and actions
  • Create dashboards by pulling data from different sources, present analysis to the executive management team
  • Provide analysis/insights for omni-fulfilment execution, carrier performance, and distribution expansion opportunities
  • Partner with operations teams, fulfilment teams, and other groups to enable decision support and provide key customer insights through deep analytics. Enable them to effectively take action on what is learned from the analytical tools you produce
  • Supervise a team of associates responsible for providing analytical support to various groups
  • Provide consultation on the execution of fulfilment strategies, forecast planning, and database structure
  • Answer ad-hoc analytics questions by leveraging PowerBI and/or various SQL databases
  • Provide guidance to business stakeholders on what data to capture, how to map data needs to business questions, and how to prioritize analysis work while partnering with fellow data experts to execute
  • Support strategic initiatives by partnering with cross-functional teams to build strategies for ongoing success
  • Pursue data integrity and quality, troubleshoot data validation, and see issues to resolution. Expect to provide consultation on site tags, database structure, etc.
  • Continuously push the boundaries of your skillset and stay ahead of rapid change in data and analytics


  • Bachelor's degree from an accredited program or equivalent experience in an analytical field is required
  • 4-6 years of experience in fulfillment decision support for Omnichannel businesses
  • 2-4 years of management experience with direct reports
  • Extensive experience with SQL tools required


  • Proficient subject matter expertise with SQL, PowerBI, Excel and PowerPoint
  • Proficient relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership
  • Proficient understanding of complex fulfillment ecosystems, best practices, and ability to put this knowledge into action.
  • Ability to tell stories with data, educate effectively, and instill confidence in recommendations, motivating others to act on them
  • Expert analytical and problem-solving skills able to develop and use structured approaches to identify root causes and recommend resolutions can present results in meaningful terms
  • Proficient project planning skills and ability to handle multiple workstreams simultaneously to meet objectives and key deadlines
  • Proficient verbal and written communication skills, including presentation, with ability to scale a message to the needs of a given audience, including executive level leadership
  • Ability to deal with large quantities of data and correlate across multiple sources to dig out needed insights, or answer new questions
  • Comfortable performing advanced financial analysis both quickly with low precision and thoroughly with high precision based on current business need
  • Ability to work under demanding time constraints and production goals
  • Working ability to remain effective under stress, and respond to pressure in a manner acceptable to others and to the organization
  • Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease.
  • Demonstrated capacity for gathering and scrutinizing data to identify issues, opportunities, patterns, and sustainable business solutions


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