Agency Service Representative
Globe Life Inc.
Job Info
JOB SUMMARY
The Agency Service Representative is responsible for handling incoming calls from United American, Globe Life New York, ESD/Globe and Globe Life SilverCare agents, secretaries or office staff and responding to inquiries regarding Company policy, procedure and guidelines, underwriting requirements, claims, commission structure, product information and policy maintenance. This may require extensive research using all resources available in order to resolve all calls to the complete satisfaction of the caller.
PRIMARY DUTIES & RESPONSIBILITIES
- Answer incoming calls from the field regarding Company policies and procedures, policy guidelines, underwriting requirements, licensing and contracts, claims, commission structure and policy maintenance and product coverage.
- Answer assigned emails from Agency Service general agent email box and ESD Agents email box as assigned.
- Research questions and problems for agents and advise them of results.
- Complete any and all necessary paperwork and system updates.
- Meet quotas for phone stats set as standard for Department.
- Complete other tasks/projects as assigned by Team Lead and Supervisory Staff.
- Attend training on a recurrent basis when scheduled.
- Extensive use of PC and phone.
This job has expired.
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