Admissions Operations Specialist
Wells College

Aurora, New York

Posted in Education and Training


This job has expired.

Job Info


Wells College seeks a self-directed and detail-oriented professional to serve as Admissions Operations Specialist. Reporting to the Associate Director for Operations/Slate Administrator, the Admissions Operations Specialist will use technology, electronic data systems and processes to support the admission and enrollment of students. The person in this position has oversight of application workflows, document processing (physical and electronic), data collection and reporting and maintenance of admissions operations, and supports Customer Relationship Management (CRM) communications. The Operations Specialist is a primary contact for internal and external constituents regarding enrollment operations and will contribute to a collaborative admissions team, developing reports, and ensuring the integrity of application and admissions processes.

Essential Duties and Responsibilities Include but are Not Limited to the Following:

  • Assist with CRM system and other process documentation, data management, upgrades, testing, and troubleshooting.
  • Manage the import of admission application data and materials into the electronic platform for application processing and review.
  • Maintain the Wells College application and third-party applications.
  • Facilitate data exchange with external vendors and partners.
  • Manage the import and export of data to the Slate CRM including inquiry and applicant data from internal and external sources.
  • Maintain data integrity of all admissions files, applications, and enrollment decisions.
  • Process and index electronic and physical documentation pertaining to the application process.
  • Serve as document steward and archive manager.
  • Update student records in the central student information system (Jenzabar EX).
  • Build, update, and test forms and manages the admission cycle tasks.
  • Support the enrollment team in creating queries, reports.
  • Coordinate admissions office correspondence: manage the development, editing, indexing of official letters and notifications, in print, email and on the admissions portal.
  • Manage inventory of print publications.
  • Coordinate mailing processes: maintain working relationships with external vendors, post offices, etc.
  • Assist in administration of admissions office budget.
  • Serve as a point of contact for students and families, including those who are experiencing technical issues with the application process.
  • Supervise student workers.
  • Collaborate with other offices such as the Dean of Students, Registrar, Residence and Student Life to ensure successful new student experiences including advising, registration, housing and orientation.
  • Perform other duties as assigned.

Required Qualifications:

  • Prior work experience in higher education, customer service, or a similar field.
  • Two or more years of relevant experience providing technical and operational support in a fast-paced environment.
  • Experience and proficiency with constituent relationship management (CRM) systems (Wells College uses Technolutions Slate) and student information systems (Wells Colleges uses Jenzabar).
  • Ability to work with and understand CRM application configuration, administration, and communication flow.
  • Knowledge of higher education environment and associated business functions.
  • Prior experience working in Admissions or Financial Aid offices is strongly preferred.
  • Proficiency with systems, technology integration, spreadsheets (Excel), and database applications.
  • Strong analytical and problem-solving skills.
  • Demonstrated ability to communicate technological information in oral and written form.
  • Demonstrated time management skills and an ability to multitask while meeting concurrent deadlines.
  • Strong attention to detail.
  • Exceptional organizational and interpersonal skills.
  • Ability to work independently and to maintain strict confidentiality and data integrity.
  • Willingness to work non-traditional hours including evenings and weekends as needed.
  • Ability to lift 20 - 25lbs.

Wells College is a nationally recognized, private four-year Liberal Arts college located in the Finger Lakes region of New York on the unceded lands of the Cayuga Nation. The mission of Wells College is to educate students to think critically, reason wisely, and act humanely as they cultivate meaningful lives. Wells College is the leader in providing immersive academic experiences tailored by each student. Our historic campus in a lakeside setting that is ideally conducive to deep learning is home to over 150 years of evolving, inclusive traditions that bind Wellsians across generations. Recognizing the role of higher education in supporting students from all backgrounds to lead in the future, Wells College actively seeks to diversify its faculty and staff. We strive to embody a culture of belonging that empowers all of our students -- 35% of whom identify as students of color and 32% who are first-generation -- to thrive.

Review of applications will begin immediately. Interested candidates are to apply online at www.wells.edu/employment and include letter of application, resume, and a list of three references with current contact information.


This job has expired.

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