Accounts Receivable Specialist
Franklin Covey Co

Job Info

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Title:  Accounts Receivable Specialist

Reports to:  Accounts Receivable Manager

Location: Hybrid - Salt Lake City

 

Job Summary

The primary role of the Accounts Receivable Specialist will partner with FranklinCovey Clients to ensure the process management of the Accounts Receivable. Responsible for collecting payments using skills in project management, organization and communications. The specialist owns all the internal processes, and provides exceptional customer service by being responsive to client needs, proactively communicating information, and resolving client questions. The specialist tracks payments, making bank deposits, runs required reports and reviews for accuracy.

 

Essential Job Functions

• Create a smooth customer collection experience, by communicating with clients to request payments.
• Manage and oversee all aspects of the collections, for Education clients.
• Answering incoming calls, responding to email including various Accounts Receivable emails.
• Reconcile accounts, create Template invoices, provide relevant documents, resolve clients billing questions.
• Develop loyal relationships with the clients.
• Schedule follow-up contacts with clients to ensure timely collections and resolve any questions and provide relevant requested documents including signed agreements.
• Work with Collectors and internal Sales Team to reconcile accounts, including ensuring PO’s are provided when necessary for payments.
• Must develop proficiency with Microsoft AX Dynamics ERP system, Salesforce.com, Microsoft Office Suite, Magento and Aventri.
• Develop an understanding of the Cash Application specialist job, to serve as backup, deposit checks, post lockboxes, charge credit cards and review accuracy of reports.

This position requires a minimum 3-year track record in customer service, including being a proactive self-starter with proven organizational and problem-solving skills while demonstrating superior customer service and professional presence.  Excellent written communication, and interpersonal skills with a strong track record for being a collaborative team player are essential.  Proficiency with Microsoft Office preferred.  Knowledge of Microsoft AX Dynamics is a plus.

 

The position is remote, with the exception of required days in the West Valley City Office for backup to deposit checks for cash Applications.  If the applicate prefers to work in the office full time, this can be accommodated as well.

 

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Company Information

Franklin Covey Co. (NYSE: FC) is a global, public company, specializing in organizational performance improvement. We help organizations achieve results that require lasting changes in human behavior. Our world-class solutions enable greatness in individuals, teams and organizations and are accessible through the FranklinCovey All Access Pass® available in multiple modalities and in 21 languages. Clients have included the Fortune 100, Fortune 500, thousands of small- and mid-sized businesses, numerous government entities, and educational institutions. FranklinCovey executes over 15,000 client engagements each year reaching into 160 countries and territories.  Our mission statement is “We enable greatness in people and organizations everywhere”.  We fulfill this mission by hiring “Achievers with Heart”.

Visit our website at www.franklincovey.com for more information regarding our organization.

FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please click here for additional information regarding our Equal Employment Opportunity policies.

Please click here for our Reasonable Accommodation Notice and Pay Transparency Nondiscrimination Provision.

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