Account Manager (Salesforce Exp. Required)
Beacon Hill Staffing Group, LLC

Job Info

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Our client, an organization located in Northbrook, is seeking a Temp-to-hire Inside Sales Representative to work onsite Monday-Friday.

Responsibilities include:

• Communicate with customers via email, phone, or text to ensure customer satisfaction and to facilitate customer relationship building process relative to product questions, issues, requirements, lead times, prices, etc.
• Enter orders in Visual - both domestic and international .
• Assist in arranging both domestic and international shipments.
• Enter prospects, leads, notes in CRM.
• Use self personal initiative to get out in front of issues before the BDM is involved especially since the BDM is occasionally away from the office.
• Assist in arranging sales meetings or customer visits as the need arises.
• Handle customer emails and telephone calls.
• Understand and review sales contracts for completion and accuracy before forwarding to BDM for final approval
• Initiate the RMA (Return Material Authorization) process by getting correct information from the customer, obtain approval before it is turned over to the Service Department for
• Tracking sales leads from the time entered to the time when leads are provided the BDM, and determine how long leads have been in the system and how to help expedite and facilitate matters to minimize or eliminate inquiries that are lost or delayed without turn around, and then taking it back if they do not complete it to not lose the opportunity or sale.
• Respond to and mitigate customer product issues and complaints.
• Monitor sales inbox emails, passing leads, orders and inquiries along to proper company individuals - distributing same to BDM, sales technicians, sales management or service technicians according to subject matter, etc.
• Support sales projects as necessary and as such work arises.
• Has a basic understanding of export protocols to support International BDM.

Skills:

• Requires excellent written and verbal communication skills.
• Requires experience and familiarity with a CRM program (use of Salesforce preferred).
• Requires familiarity with Microsoft Office suite so as to be able to assist in preparing sales analysis reports, Power Point presentations, etc .
• Prefer some experience with technical products in order to be comfortable interfacing with engineers and technicians both inside and outside the company.
• Ability to communicate professionally with professional level customers and technicians.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

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