Account Manager (Healthcare)
Intrado

Job Info

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JOB DESCRIPTION

Intrado Healthcare provides the market leading automated patient engagement platform for health systems and physician practices to improve patient care, patient experience and enhancing operational efficiency and revenue.

As the market-leader in automated, digital patient engagement, we have 1000+ enterprise health systems as customers, more than 10,000 provider organizations - all using Intrado solutions to connect with patients via personalized, customizable, automated messages delivered by SMS, email and/or telephone. Unique to Intrado, our platform leverages API integration to facilitate real-time communication that is deeply integrated with leading EHRs.

Health care systems are eagerly seeking automated, digital solutions that reduce operational pain points and improve the patient experience. To answer the call, the Intrado Healthcare team is expanding and seeks an entry level Account Manager to support our small regionally based existing healthcare clients.

Essential Duties:

• Manage the overall relationship with the assigned accounts
• Lead the sales process in upsell opportunities
• Locate the appropriate account buyer for renewal and upsell opportunities
• Develop, manage, and nurture relationships with accounts, increasing their affinity for Intrado products, adding new contracts, and likelihood of renewals
• Achieve assigned sales billing quota
• Monitor account satisfaction and identify customer problems; coordinate with Intrado Customer Engagement to remedy situations
• Develop and maintain up-to-date expert understanding of assigned account solutions and understanding of relevant competitor solutions
• Research and actively identify emerging trends that influence Intrado's value proposition
• Communicate value proposition to existing accounts
• Identify and coordinate timely involvement of sales operations resources in the sales cycle to improve efficiencies
• Proactively manage pipeline, input, monitor, and update opportunities in a timely fashion

Education:

• Bachelor's degree from an accredited college or university with major course work in business, information technology or a related field preferred.
• Equivalent work experience in a similar position may be substituted for educational requirements.

Experience:

• 3+ years of experience in a sales role or account management position required
• Required experience in managing account relationships, identifying additional sales opportunities, and closing deals
• Prior professional experience working with minimal supervision
• Self-starter with excellent time-management skills
• Superior relationship management and interpersonal skills
• Excellent written and oral communication skills; experience delivering compelling presentations to large audiences
• Willingness to travel within assigned territory, as needed

ABOUT US

Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

ABOUT THE TEAM

Intrado's Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed - call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives.

Intrado also provides notifications to the utilities, healthcare and educational sectors. Our platform provides multi-modal communications that meet an individual's contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected and healthy is a top priority.

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