Account Manager, Client Development
The NPD Group

Job Info

---

Learning and growing with NPD

Combining consumer surveys, retail point-of-sale data, and cutting-edge analytics, The NPD Group delivers trusted retail industry research to the world's most successful brands and retailers. We also offer careers that reward innovation and provide growth opportunities for forward-thinking problem-solvers who join our team. Speed your career growth, while working with the best and brightest in the market research industry.

Position Overview

Be the first of your friends to declare, "I love where I work!" and actually mean it. Have fun and work hard with some of the best and brightest in the market research industry. NPD is one of the leading market research providers in the world. We offer competitive market research and intelligence to our customers and many of the world's largest companies. In addition, NPD offers a career filled with innovation and opportunity to the forward-thinking problem solvers who join our family.

About You:

We want a passionate, dynamic, and highly motivated individual who is looking for an opportunity to have an impact on one of the most well-known and admired retailers in the world. This person must be knowledgeable and eternally curious about consumers, retail, manufacturers and have opinions on which companies are doing things right and which companies could be doing things better. This integral member of the NPD team will report directly to an Executive Director, Client Development in the Retail Business Group. If you enjoy working with clients to drive their business success, we want you on our team!

Position Overview:

Our Retail Business Group team is seeking an Account Manager who is responsible for managing and growing the relationship between NPD and a very strategic, multi-industry retailer based in the Seattle area. In this role, you will drive building actionable insights, manage and grow the client relationship, identify needs and recommend solutions, ensure maximum client satisfaction, and drive revenue within the account.

Location

Remote/Open to location. Pacific Northwest - Pacific, Mountain, or Central time zone preferred.

Overall Responsibilities:

• Enhance NPD's connection with a major retailer in multiple categories. Manage and implement strategic approach to client, developing relationships, creating business insights and supporting day-to-day needs.
• Create high client satisfaction through setting expectation and providing excellent customer service.
• Respond to client requests for insights, by using existing databases, providing analyses, leveraging industry knowledge, collaborating with internal partners and tracking results.
• Demonstrate usage of retail point-of-sale scanner data and consumer panel data to objectively partner with the retailer to help them grow their business and gain market share.
• Continually improve ongoing reporting to provide increased value and gain efficiencies while integrating NPD data into client's decision-making processes.
• Broaden the user base of NPD data through the effective demonstration of how NPD data can help accomplish the client's goals.
• Build strong, ongoing relationships with all levels of management at account.
• Evaluate how NPD's products and services can address key business issues and introduce new products to clients as needed.
• Handle inquiries around methodology and data validation across business areas.
• Train contacts on usage of NPD data and delivery systems.
• Leverage NPD industry analysts, practice area counterparts, and corporate resources to improve the overall insights derived from NPD data.

Qualifications:

• 3+ years of experience in a client-facing market research, consumer insights, category management or related role a must.
• Business development experience desirable. Retail experience a plus.
• Deep understanding of how category point-of-sale scanner data and consumer panel data can be used to identify business building opportunities for clients
• Ability to synthesize data and develop meaningful conclusions/insights using POS scanner and consumer panel data.
• Analytical skills. Able to digest diverse data sets into cohesive and succinct stories in written document and verbal discussions.
• Exceptional organizational and project management/prioritization skills; ability to learn and juggle knowledge about multiple data sources and category/industry nuances.
• Demonstrated initiative and ability to work independently.
• Comfortable managing expectations of multiple clients and client teams. Able to negotiate to achieve desired goals.
• Strong communication skills, including verbal, written and presentation. Ability to communicate effectively with all levels.
• Views ongoing change as an opportunity for process improvement.
• Ability to generate/support creative ideas and effectively sell those ideas.
• Experience with syndicated data sources and retrieval tools.
• High level of proficient in all MS Office products (Excel, PowerPoint, Word).
• Ability to travel, typically
• BA/BS required.

The NPD Group, Inc. is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by law.

This job has expired.