Account Manager
MAHLE Industries, Incorporated

Job Info

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Together, we move the world-we've been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility.

With more than 72,000 employees, MAHLE generated sales of approximately EUR 12.0 billion in 2020 and is represented in over 30 countries with 160 locations, including 16 major research and development centers. Join our MAHLE team! #StrongerTogether

Your Role & Responsibilities

• SUMMARY: Responsible for managing commercial topics related to assigned customer accounts (Volvo Trucks NA) with respect to Engine Cooling, Air Conditioning and Fan and Clutch used Commercial Vehicles for the automotive industry. Develop a customer strategy that identifies new business opportunities, positions the company to win new business, and exercises leadership in the execution of the strategy. Act as focal point for all commercial discussions/negotiations. Coordinate activities with Program Managers in the event of a pending milestone might be missed to establish get well plan and notify customer.
• Responsible managing the overall relationship between MAHLE North America and Volvo Trucks North America by cultivating relationships with key stakeholders across a variety of sales and application engineering functions to assure complete and successful account management.
• Responsible for negotiating long term contracts, new production pricing, warranty terms and conditions, prototype prices and successfully win new business.
• Direct interface with Volvo Trucks Purchasing organizations managing directed buy OEM components with process planning and MAHLE Purchasing, capacity planning
• Attend regular site visits to Volvo Trucks along with other applicable engineering assigned tasks / subjects as needed in order to support the customer.
• Responsible for new projects quotation and negotiation to include price proposals, timeline negotiations between MAHLE Engineering Teams, R&D Groups and Production operations in the USA and Mexico.
• Exercise leadership in the execution of the business sales strategy and act as focal point for all commercial discussions/negotiations.
• Follow market trends and keep management informed on all important issues concerning their assigned accounts.
• Lead the sales effort to achieve internal acceptance of the customer strategy from other functional areas before implementation.
• Manage, organize and prepare technical presentations for our customers.
• Communicate/clarify issues related to prototype orders with the customer.
• Responsible for providing input as necessary to the Automotive Forecast Preparation
• Understand macro automotive industry trends, how they affect our customers, how the customers' reaction affects our company, and recommend course of action for our company to best leverage said changes/trends to our company's benefit.
• Establish matrix identifying key customer individual, who at our company should interact with them, and the frequency.
• Determine which customer individuals are pro, con or neutral toward our company and develop plan to maximize the number that at pro-our company.
• Manage timely quotation of new business by internally driving the quote process, including PAC reviews and initiation of SOF and subsequent updates to information.
• Manage and prepare pricing proposals, review them with customers and address any concerns.
• Provide input to the preparation of obsolescence claims and negotiate the claims with the customer.
• Coordinate with the Program Manager, determine what, when and how to notify customer in the event of a milestone that is going to be missed, or a test failure occurred, etc. and then be part of the communication loop.
• Provide customer market intelligence to MAHLE and act as focal point to determine how best to respond to the information.

Your Skills & Strengths

• Bachelors Degree in Engineering or Business is Required
• Minimum 3 years of experience in Account Management is Required
• Automotive Industry or Commercial Account Management experience is preferred
• Ability to manage 1 or more customers and customer accounts which entails in depth knowledge of contract negotiations and product development
• SAP experience is strongly preferred
• Strong MS Office and MS Excel skills

In addition to work in a great team, we encourage you to reach your personal potential and through outstanding learning and development opportunities. Exciting assignments and personalized support for your career are available to you.

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