Access Associate Senior - Surgical Scheduling
University of Virginia

Job Info

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Job location: Charlottesville, VA

Employment Type: Full-time
Posted data: 2021-09-02
Req: R0027184
This experienced patient focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval follow up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients preferring physicians and Health System departments requesting single or multiple appointments.Actively participates in issue resolution.

• Schedules appointments to the correct provider including all appropriate information and coordinates appointments on the same day when available.
• Educates patients parents guardians or appropriate designee on managed care process and communicates authorizations if needed and reviews potential financial obligations when appropriate.
• Advocates for patients and/or families while coordinating multi-visit scheduling appointments.
• Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System.
• Documents each request completely and accurately.
• Investigates documents and resolves or refers as appropriate problems and conflicts.

• In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $13.12 - $20.34 Hourly

MINIMUM REQUIREMENTS

Education: High School Diploma required Associates degree preferred.

Experience: 2 years relevant experience

Licensure: None required.

PHYSICAL DEMANDS

Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use).  Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely.

COVID Vaccination Requirement

The University of Virginia expects all current and new employees (UVA Health System and Academic), to be vaccinated against COVID-19.

If hired to work within the University Health System, you will be required to provide proof of vaccination or be willing to receive the vaccination. Employees may request a medical or religious exemption from vaccination.

If hired to work on the Academic side of the University, excluding the School of Medicine, School of Nursing, UPG, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to submit to mandatory, weekly prevalence testing. Employees that are working 100% remotely will not be subject to weekly prevalence testing; however, if the employee works on UVA Grounds (including the Medical Center) even intermittently, then they are required to be tested for COVID-19 once per week on an indefinite basis and follow masking mandates.

NOTE: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how the vaccination and testing requirements will apply to you at your work location, see the UVA New Hire Vaccination Requirements webpage.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

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