Academic Technology Services Manager
University of Colorado - Denver and the Health Sciences Center

Denver, Colorado

Posted in Education and Training


This job has expired.

Job Info


Description
University of Colorado | CU DenverOffice of Information TechnologyAcademic Technology Services Program ManagerPosition #796977 – Requisition #26148* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *The Office of Information Technology has an opening for a full-time University Staff (unclassified) Academic Technology Services Program Manager position.Does this describe you?Do you have a passion for education? Have you worked as an instructional designer or academic technologist and are ready to manage a team of high performing professionals? Are you motivated by helping others and have a customer first attitude? If you are interested in supporting faculty in the delivery of hybrid and digital teaching through the day-to-day administration of academic technology applications, then we want to learn more about you! The Academic Technology Services Program Manager works closely with the director of the department and is responsible for the day-to-day administration, personnel, and fiscal management of the academic technology applications at the University of Colorado Denver and Anschutz Medical Campus. This individual will strategically partner with schools, colleges and faculty leaders at both CU Denver and CU Anschutz to ensure the administration, management and support of academic technology applications and services (including Canvas, Turnitin, Panopto and Proctorio) are in alignment with OIT policies and procedures and meets campus needs. The person in this position may work remotely but must work during normal business hours (MST). Some of the key responsibilities of this position include:

    Responsible for the design, procurement, deployment, support, maintenance, security, and replacement of university-wide academic technology portfolio for both CU Denver and CU Anschutz. Lead the Academic Technology Services team and related resources in prioritizing the development efforts aimed at continuously improving Canvas or fulfilling customer requests.Manages the academic technology services team by prioritizing time and projects, providing strategic direction and professional opportunities based on the strength of the individuals.Maintains day-to-day operations in the execution of daily service delivery and system management. For example, maintaining tight control over trouble ticket resolution times, ensuring high levels of customer satisfaction, etc.Leads a monthly meeting with stakeholders to share changes, updates and gather feedback regarding the academic technology portfolio. Manages communication strategy for end-users. Support innovation in teaching and learning through partnerships, pilots, and special projects at both CU Denver and CU Anschutz.Expertise of all academic technology tools and services and can serve as a backup during high volume periods. Partners with academic units, the Office of Digital Strategy and Learning at Denver, the Office of Digital Learning and Technology at Anschutz Medical Campus, and other campus departments to advance teaching and learning and consolidate efforts across the CU system.  Participate in campus initiatives and OIT projects to represent the interest of OIT and Academic Technology.
What are we looking for?We want someone with:
    A background in educational or instructional design, or teachingExpert knowledge with a wide array of academic technologiesAbility to establish and maintain effective professional relationships across the organization and within the departmentStrong project management, time management, and organizational skills Knowledge of accreditation and/or compliance standards in area of work. Clear understanding of FERPA and HIPPA with regards to the management of learning content and student data.


Qualifications
We also have a few Minimum Requirements:
    Bachelor’s degree in Computer Science, Educational Technology, Instructional Design, Teaching, Business, or related field.2 years related work experience including demonstrated expertise in the areas of online teaching, faculty support, instructional design, or academic technology.1 year of experience with supervision
Required: Applicants must meet minimum qualifications at the time of hire.And would love to see these additional qualifications, but they are not required:
    ITIL certificationExperience managing SaaS services on a continuous improvement modelExperience configuring and managing LTIs and APIsExperience with annual budgeting, budget management and controlsExperience working directly with faculty and students in the use of teaching and learning technologies
Why work for OIT?We value our team members and strive to achieve work life balance, inclusivity, and a FUN working environment. Click HERE to view testimonials from OIT Employees about why they enjoy working for OIT!The Office of Information Technology (OIT) works to advance the University mission by providing innovative technology solutions and services to the CU Denver | Anschutz Medical Campuses, their constituents and partners. Click here to find out more about the Office of Information Technology OIT formed with the vision of becoming the primary organization that university constituents utilize to solve their information technology challenges. To meet this vision, it was clear that a culture that put our constituents at the center of our service offering was necessary. OIT began working to build a culture of six core values, Service, Professionalism, Leadership, Innovation, Community, and Excellence (SPLICE) through our focus on TEAM – Trust, Empower, Appreciate, and MotivateClick here to find out more about OIT’s Culture We believe diverse teams are more innovative and make better decisions! In OIT, we strive to create a workplace where team members feel heard, valued, and have a sense of belonging. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. We are committed to diversity and equity in education and employment.Why work for the University?We have AMAZING Benefits and offer 10 holidays a year including exceptional amounts of vacation and sick leave!  See for yourself: https://www.cu.edu/employee-services/benefits and https://www.cu.edu/employee-services/leave-policiesConditions of Employment:This position may require some occasional weekend and evening assignments as well as occasional availability during off-hours for participation in both scheduled and unscheduled activities.This position is eligible for fully-remote work. The work schedule will be based around core working hours in Colorado Mountain Time.PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.Parking expenses for employees are not covered by the university. To review parking options please visit the link below and select your appropriate campus:Facilities Management Permit Parking The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date.  Information regarding this requirement, and exemptions can be found at: https://www.cu.edu/vaccine-requirementSalary and Benefits:The salary range (or hiring range) for this position has been established at $71,623 to $90,200.   Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line. Try out our Total Compensation Calculator:  http://www.cu.edu/node/153125The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.This position is not eligible for overtime compensation.Benefits: https://www.cu.edu/employee-services/benefits

Job Category: Information Technology
Primary Location: Denver
Schedule: Full-time
Posting Date: May 27, 2022
Unposting Date: Ongoing


This job has expired.

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