21410 Office - Dispatcher
Total Airport Services, Inc.

Chicago, Illinois

Posted in Aerospace
about 1 month ago


This job has expired.

Job Info


Job Title:Dispatcher Division:Chicago[ORD] Department:Cargo and Passenger

Reports To:Station Manager FLSAStatus:Non-Exempt/Hourly Prepared By:Human Resources

Prepared Date:04/24/2012 FileName:Dispatcher.doc

SUMMARY

Coordinates and follows up on activities by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

- Track and dispatch employees, equipment and service vehicles for both cargo and passenger departments.

- Enter records, flights logs, and schedules of the calls they receive.

- Process call information and prepare detailed reports on all activities during their shift.

- Tracks all flight arrivals and departures information.

- Updates the flight and maintenance board with any revisions (cancellation, delays, etc.)

- Answers the phone and reports operational updates to the appropriate department (Passenger or Cargo)

- Monitors attendance by recording: Absent, Call Off, Tardy, Hours, etc.

- Assigns and tracks ramp vehicles and other equipment though sign out/in sheet.

- Monitors employee appearance to ensure adherence to company dress code.

- Monitors employee adherence to PPE requirements.

- Supplies flight count information to Station Manager on a weekly basis.

- Customer-facing role requiring professionalism at all times.

- Other duties as assigned.

QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each

essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High School diploma or GED; and over three months up to and including 12 months of related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of:

  • ADP andEzLaborPayroll systems
  • MS Outlook Communication Management software
  • MS Excel Spreadsheet software
  • MS WordProcessing software

  • Internet Usage
  • PC and/or MAC and Windows Usage experience


CERTIFICATIONS, LICENSES and REGISTRATIONS

- Valid State Driver's License

OTHER SKILLS AND ABILITIES

- Data entry skills

- Strong ability to multi-task

- Tolerance for a fast-paced work environment

- Excellent customer service skills, communication skills and organizational skills.

OTHER REQUIREMENTS

- May occasionally be asked to run local errands.

- Security Clearance, (for airport security purposes) pass a 10-year background screening.

PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is occasionally required to stand, walk and reach with hands and arms; and regularly required to sit; use hands to finger, handle or feel; and talk or hear.

The employee must occasionally lift and/or move up to 5 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is occasionally exposed to fumes/airborne particles and outdoor weather conditions. The noise level in the work environment is usually quiet.


This job has expired.

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