Executive Program Director-Loudoun Homeless Services Center
Volunteers of America, Chesapeake Inc.

Job Info


Reporting to the Vice President of a given Territory, the Executive Program Director (EPD) will have overall strategic and operational responsibility for a program, its expansion and execution of its mission. S/he will initially develop deep knowledge of core programs, operations, and business plans.


Leadership & Management:

  • Ensure ongoing local programmatic excellence, rigorous program evaluation, and consistent quality of finance and administration, fundraising, communications, and systems; recommend timelines and resources needed to achieve the strategic goals
  • Lead, coach, develop, and retain Volunteers of America, Chesapeake staff
  • Strong written and verbal communication skills; a persuasive and passionate communicator with excellent interpersonal and multidisciplinary project skills
  • Action-oriented, entrepreneurial, adaptable, and innovative approach to business planning
  • Ability to work effectively in collaboration with diverse groups of people
  • Passion, idealism, integrity, positive attitude, mission-driven, and self-directed

  • Expand local revenue generating and fundraising activities to support existing program operations and regional expansion
  • Deepen and refine all aspects of communications with the goal of creating a stronger brand
  • Use external presence and relationships to garner new opportunities and build relationships in the communities where the programs are operating.
  • Begin to build partnerships in new markets, establishing relationships with the funders, and political and community leaders at each expansion site
  • Utilize strong financial/business acumen to operate programs.
  • Able to identify and mitigate risk in operations, financial, externally and human resources.
  • Be an external presence that publishes and communicates program results with an emphasis on the successes of the local program as a model for regional replication
  • Drive to reduce the length of stay and number of returns for those experiencing homelessness through data driven practices.

Bachelor's Degree in Human Services, Business Administration or related field, Master's Degree preferred. 5 + years of professional experience in a management role, ideally in Human Services or a rapidly evolving organization dealing with ID Services, Behavioral Health, Community Corrections, Veterans, Housing and/or Homeless Services.
  • Track record of effectively leading a performance - and outcomes-based program and staff; ability to point to specific examples of having developed and operationalized strategies that have taken a program to the next stage of growth
  • Unwavering commitment to a quality program and data-driven program evaluation
  • Excellence in organizational management with the ability to coach staff, manage, and develop high-performance teams, set and achieve strategic objectives, and manage a budget
  • Strong marketing, public relations, and fundraising experience with the ability to engage a wide range of stakeholders and cultures
  • Clear demonstrated understanding of the following best practices- Housing First, Low Barrier Shelter, and Harm Reduction.


  • This position requires driving your personal vehicle for company business. Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.
    • Valid driver's license in jurisdiction of residence
    • Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle)
  • Background check, OIG Exclusion check
  • Negative Drug Screening
  • CPR/First Aid Certification must be acquired and maintained once employed


The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
  • The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
  • Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
  • Operating office equipment requiring continuous or repetitive hand/arm movements.
  • The ability to remain in a sitting position for extended periods of time.

  • Develop systems to provide quality services and ensure programs meet all expected program outcomes and contract/licensing/accreditation requirements. Meet consumer needs.
  • Demonstrate solid leadership skills that develop strong teams:
    • Maintain a professional manner at all times.
    • Provide regular, scheduled feedback/supervision with employees/teams.
    • Communicate regularly and proactively with employees, supervisor, administrative departments and stakeholders. Relay necessary and important information. Build professional working relationships.
    • Provide trainings and professional development opportunities on a regular basis.
    • Ensure team is actively participating with stakeholders and community partners.
    • Provide teambuilding opportunities and events for employees.
    • Recognize and celebrate employees regularly.
    • Set reasonable, but high expectations and hold teams accountable.
  • Ensure budget is met by meeting contract requirements, keeping key positions and client vacancies filled to ensure full billing potential where applicable, manage expenses according to budget which includes managing full and appropriate spending when required by contract.
  • Think strategically and innovatively. Propose ideas that get implemented successfully to promote growth, community partnerships and/or a more effective/efficient way of providing services and having an impact on the people we serve.
  • Ensure internal operational compliance in your area (incident reporting procedures, Paycom, ADP, , Mission Team, credit cards, Docupeake, Data Repository/QA, Monthly reporting, training requirements).

Represent the organization well by participating actively in the community and with stakeholders, as an expert in the field.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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